FAQ
How can I track my order?
You can track your order by following the tracking link in your shipping confirmation email or by logging into the Account Page, locating the order in question, and clicking on "Track Package." When available, click on the tracking number next to "Tracking ID" to be taken to the specific tracking link provided by the carrier.
How can I find my order?
If your purchase isn’t showing in your My Orders section, or if you did not receive an email confirmation, you can use the Find Order feature to locate it!
How It Works
Access the feature here without logging in: Find Order feature
You can locate your order using the following:
Order number + Shipping ZIP code, Payment method (last 4 digits) + ZIP code, or Email address. Note that if you search via Email, you’ll receive a one-time passcode (OTP) to verify your search. This code is sent to the email you enter — not necessarily the one on your Quince account.
After initiating the search and you input the information required the feature will pull up orders placed within the last 2 years, including gift orders you’ve received.
If you're still having trouble finding your order, don't hesitate to reach out. Our team is always happy to help!
Why isn’t my order showing in my account?
If your purchase isn’t showing in your My Orders section, it may be because the email you used at checkout doesn’t match the one linked to your Quince account. Here are common reasons why:
1. You Checked Out as a Guest
Guest orders aren’t linked to a Quince account. To see the order in My Orders, create an account using the same email you used at checkout. You can find that email in your order confirmation email.
2. You Used a Different or Mistyped Email
Go to My Profile and check the email listed under "Hi, [Your Name]."
If it’s not the one you used to place the order, sign out and try logging in with a different email. Still can’t find it? Contact us with your order number—we’ll help track it down.
3. You Used Apple’s "Hide My Email" Feature
Apple may have used a private, random email for your order. This won’t match your Quince account, so the order won’t show up. If you think this happened, contact us and we’ll locate it for you.
Note: To avoid issues with returns, we recommend not using Hide My Email when checking out.
4. You’re on the Wrong Version of Our Website
Make sure you’re logged into the correct Quince site for where you placed your order (Quince U.S. vs. Quince Canada). You can check this by clicking the globe icon in the top-right corner of the website and selecting “Change Country” to switch to the correct site if necessary.
Find Order Feature
If your order isn’t showing, you can now use the Find Order feature to locate it!
How can I edit or cancel my order?
You cannot edit items once an order has been placed. However, you have a 15-minute window to cancel your order after placing it. If your order has already been processed, don’t worry—you'll be covered under our Return Policy.
Within 15 minutes of placing your order: log in to your account with the same email used to place the order, go to My Orders & Returns, find the order you'd like to cancel, and click "Cancel."
More than 15 minutes since placing your order: you will not see the option to cancel. Our goal is to ship your orders as quickly as possible, and unfortunately, we’re unable to cancel or edit orders more than 15 minutes after they have been placed.
How do I change my shipping address?
Before placing your order on Quince, you can change the shipping address directly in your shopping cart.
After checkout (within 15 minutes):
Click the Quince logo to leave the shipping confirmation page and navigate back to your main Quince account page.
Go to My Orders
Scroll down to your order and select Edit Address
Select Add New Address, enter the preferred shipping location and click Next
Confirm your payment method and Submit
After checkout (outside of 15-minute window):
We unfortunately can no longer change the address. We recommend contacting the final carrier with your tracking number to see if they can reroute your order to another address.
I received a notification that my order has been delivered, but I haven't received it!
If your package was marked as delivered but you cannot find it, here's what to do:
Wait 48 hours before contacting customer service. In most cases, a carrier marks a package as delivered prematurely, and the package will arrive within 48 hours.
Check around. In some cases, the package was delivered to a neighbor or placed in a different mailbox. If you can, please ask your neighbors if they have seen the package before contacting customer service.
Still missing after 48 hours? If you still have not found the package, please Contact Us.
Please report all packages as missing or lost within 10 business days of the expected delivery date. You can report a package as missing by Contacting Us. If a package is reported as missing > 1 week after expected delivery date, you will be asked to file a claim with the postal carrier.
How long does shipping take?
Delivery times vary depending on the item, shipping method, and destination. To view the most accurate delivery estimate, please add the item to your cart, proceed to checkout, and enter your shipping address. The estimated delivery date will be displayed before placing your order. For Made-to-Order items: These items may have extended delivery times. Expected shipping times are listed on the relevant product page. Please note that these items may be subject to a restocking fee if returned.
How much does shipping cost?
We strive to maintain low shipping costs and include basic free shipping on all products.
Where does my order ship from?
Quince is a global platform, connecting customers with manufacturers from across the world. Your order could ship from a variety of locations depending on the manufacturer's location.
Do you ship internationally?
Quince currently ships within Canada and the United States, including non-contiguous states
What's your return policy?
Most items can be returned for free for a full refund or exchange within 365 days of delivery date. Here's what we ask:
Condition Requirements
All items except bedding must be in original condition (unworn, unwashed, undamaged, unaltered, with the hang tag still attached). We may ask for photos to confirm the condition before processing your return.
Items must be returned with all original internal packaging (tags, boxes, etc.). You don't need to use the original shipping box, any box or bag is fine.
Underwear, swimsuits and bodysuits must be returned with tags on and in original packaging. For hygiene reasons, please wear your own underwear when trying them on.
If you receive an incorrect, damaged or defective product we may ask for you to provide photos and conduct a physical return for us to root cause and prevent these instances in the future.
Return Options
Return Type
Estimated Processing Time
Exchange
Processed as soon as the carrier transmits the first scan of your item into their system. Typically within 3 business days of carrier receipt.
Refund: Store Credit
Processed as soon as the carrier inducts your item into their system. Typically within 3 business days of carrier receipt.
Refund: Original Payment Method
& all Jewelry returns
Processed after your return is received and restocked at our warehouse. Typically 7 business days from carrier delivery back to our facility.
If your order was paid using a gift card or store credit, your refund will be applied to those first, with any remaining balance returned to any additional forms of payment (e.g. credit card)
You'll get an email confirmation once your refund or exchange is finalized. Note that it may take a few additional days to appear on your credit card statement.
Used your own shipping label? Once you’re able to share tracking showing the package was shipped and delivered, we’ll be happy to process your refund. If tracking doesn't confirm the item was sent, we may ask you to file a lost package claim with the carrier first.
Received Promotional Quince Credit? If you return the item it was tied to, any unused promotional credit will be removed from your account. If you've already spent some or all of it, that amount will be deducted from your refund.
Payment-Specific Refund Timeframes
Your refund will go back to your original payment method, unless you have utilized express checkout options. In these cases, Quince is confined based on the banking institution allowable timeframe, outlined below. If beyond the window, we'll issue store credit.
Original Payment Method
Refund Window
After That
Credit/debit card
365 days
—
PayPal
180 days
Store credit
Klarna
180 days
Store credit
Afterpay
120 days
Store credit
Amazon Pay
90 days
Store credit
The return policy in effect at the time of purchase applies to your order.
Category Specific Guidelines
Gold Bars
These items are final sale and not returnable.
Caviar & Wine
Due to food safety regulations, we can't accept returns or exchanges. If your order arrives damaged or incorrect, please contact us.
Jewelry
Items must be in original condition with no signs of wear and include all original packaging and certifications (if applicable).
Missing a certificate? A recertification fee applies: $30 for grading cards or diamond certificates up to 2.99ct; $100 for certificates 3ct or more.
Items with minor wear (light, polishable scratches) may be eligible for a partial refund, minus a refurbishment fee.
Items with significant damage (bent settings, missing stones, heavy wear) not caused by a manufacturing defect are not eligible for a refund and will be returned to you at your cost.
Made-to-order jewelry is subject to a $35 restocking fee.
Engagement rings must be returned within 60 days of purchase. No exceptions after 60 days.
Rugs, Mirrors, and Made-to-order Items (excluding Furniture)
Subject to a $35 restocking fee.
Furniture
Returnable within 30 days of delivery (stocked items) or 7 days (made-to-order).
Returns must be in new, unused condition and are subject to a 15% restocking fee. This fee applies to all cancellations made more than 24 hours past order placement as well as returns due to sizing/access issues (doorways, hallways, stairwells, elevators).
To start a furniture return, email [email protected]. We recommend using our Furniture Measuring Guide before ordering.
Wall Art
Returnable within 30 days of receipt in like-new condition, subject to a 15% restocking fee.
Luggage
Must include original product tags and the Return Tag to be eligible for a refund.
Holiday Decor (including Christmas Trees)
Returns must be initiated and postmarked by December 23 of the year the item was purchased. After this date Holiday Decor will not be accepted for return. Artificial Christmas trees are subject to a $25 restocking fee.
B2B Orders
Custom items are not returnable.
Up to 10% of non-customized bulk items may be returned or exchanged (e.g., if you ordered 200 units, up to 20 can be returned).
We reserve the right to limit return privileges for accounts that abuse our policy.
Final Sale Items
Final sale promotions, customized items, limited edition items, and logo/private label items are not eligible for returns, refunds, exchanges, or replacements. However, if you received the wrong item or a manufacturing defect is confirmed on a final sale purchase, please Contact Us. We may request photos of the item (including size tags or other relevant details) to validate the issue.
Return Policy Abuse
We monitor return activity across all accounts to ensure our policy is used as intended. We reserve the right to limit or revoke return eligibility for any account we determine has abused this policy.
Abuse includes, but is not limited to:
A pattern of repeated, excessive, or high-frequency returns
Returns initiated without merchandise being sent back or returned in non-new condition
Fraudulent return attempts (e.g., returning empty packages or non-Quince items)
In the rare event we determine that an account has abused our return policy, we will no longer be able to accept new orders for placement. In addition, returns or exchanges from your account will be blocked, even for orders still within their return window. Any return attempts will be refused, and Quince will not be financially responsible for return-ineligible items sent to us.
We take care to distinguish between customers who return frequently within our policy and those who are genuinely abusing it. Our goal is to protect the integrity of our policy for everyone.
A Quick Note
We're not affiliated with Quince & Co. (the yarn and knitting company). Please don't contact them with return or service inquiries.
Quince is not responsible for any non-Quince items accidentally included in a return shipment.
What's the refund process?
Here’s a quick overview of our refund process:
Store Credit: Store credit will be issued once the carrier receives and weighs your return, typically within 3 business days of carrier receipt. An exception applies to Jewelry, Rugs, and made-to-order items, which must be received and processed by our warehouse before store credit can be issued.
Original Form of Payment: If you prefer a refund to your original payment method, it will be processed once your return is received and restocked at our warehouse. Typically 7 business days from carrier delivery back to our facility.
Jewelry returns will be processed up to 7 business days after being received by the returns warehouse.
If a gift card or store credit was used on your order, refunds will be applied to those methods first. If applicable, any remaining balance will then be refunded to your other original form(s) of payment (such as a credit card used to cover a remaining amount).
You’ll receive an email confirmation once your refund is finalized. Please note that once you receive the refund notification, it may take a few days to appear on your credit card.
If we do not receive the return, or if the return was sent using your own shipping label, we are unable to process a refund or exchange unless you are able to provide proof of shipment and receipt through the label's tracking numbers. In cases where we have not received a returned order, if tracking information does not show the item as sent, we will ask that you file a claim with the carrier for a lost package before we can process a refund or exchange.
Please note, we're not affiliated with Quince & Co. (the yarn and knitting company). Please don't contact them with return or service inquiries.
Quince is not responsible for any non-Quince items accidentally included in a return shipment.
How do I start a return?
To create a return, please log in to your Quince account using the same email address you used to place your order. If you don't have an account, you can create one with the same email address.
Once you have created an account, log in to your account and click My Orders on the top navigation bar, which takes you to My Orders & Returns. Scroll to the order you would like to return or replace and Start a Return. If using a mobile device, please click the item you wish to return, then select Return or Replace Items.
Once your return request is submitted, you will receive a confirmation email with a prepaid shipping label to use when dropping off your return. You can also access your return label on your My Orders & Returns page under the order being returned.
How do exchanges work?
Exchange orders are created as soon as the carrier transmits the first scan of your item into their system.
Non-jewelry items
Your new item ships as soon as the return carrier scans and weighs your returned item.
You’ll get an email confirmation once your exchange is finalized.
If a refund is issued instead, it may take a few days for your financial institution to post it.
Jewelry items
Once the carrier receives your return package, it takes 7–14 business days to process your new order.
You’ll get an email when your replacement ships.
To help us process your exchange quickly, please use the correct shipping label and avoid mixing items from different returns.
How long does it take for my return to process?
Here’s a quick overview of our refund process:
Store Credit: Choosing store credit? Great! We’ll process your refund as soon as the carrier receives and weighs your return. Typically within 3 business days of carrier receipt.
Original Form of Payment: If you prefer a refund to your original payment method, it will be processed once your return is received and restocked at our warehouse. Typically 7 business days from carrier delivery back to our facility.
You’ll receive an email confirmation once your refund or exchange is finalized. Please note, once you receive the refund notification, it may take a few days to appear on your credit card.
Do you offer gift returns?
We do! The return process depends on how the gift was purchased. Please review the options below for the appropriate next steps.
Gift orders set up as a gift at purchase:
If the order was shipped to the recipient's home and the recipient received email updates, the return can be initiated directly through the gift recipient's Quince account by following the standard return process here.
Gift received with no email updates:
If the recipient never received email updates or if the item was received as a physical, in-person gift, please Contact Us with the order number and/or the email address associated with the order (the gift giver's), a list of the items being returned, and a return address for the return label.
Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?
We are only able to process refunds to your original payment method. We are unable to issue refunds to a different card, different account, or different payment method.
How can I use store credit?
The fastest way to receive a refund is to refund items to store credit. Your store credit will be stored on the account associated with your order.
Check your balance: Log in to your account and click My Store Credit.
Use your credit: make sure you are logged into your account. You will be asked if you would like to apply your store credit in the payment process of checkout.
Refunds to store credit are non-reversible and cannot be converted into cash or refunds to the original form of payment.
Are your products covered by a warranty?
We stand behind the quality of our products and offer a limited warranty for several product categories. For more information on what is covered under each warranty and the process for making a claim, please see our warranty policy page.
How do I participate in Referrals & Rewards?
Click on either the Account or Refer & Earn link in the menu bar to create an account. Once an account is created, you'll be able to refer friends and manage your rewards points in the Account Page under Referral & Rewards. Qualifying referred customers must be new customers and must use their referral discount on an order subtotal valued at $100 or more.
Where can I find my referral link?
You can locate your referral link by going to the Account page and selecting My Rewards. From there, click “Earn Points.” In the pop-up that appears, navigate to the Refer & Earn section, where you’ll find your referral link.
How can I earn points?
You can earn points in a number of ways. Log in to your account, go to “My Rewards” and click “Earn Points” to see the ways you can earn points to earn discounts on future purchases.
How do I check my points balance?
Log in to your account, go to “My Rewards” and your points total will be shown in the first line on the page.
How do I redeem my points?
Go to the My Rewards section of the Account page, click on Redeem Points, and then click on a $ Off amount based on your points. Once you’ve selected the $ Off amount, your coupon code will be automatically generated. You can then copy and paste it into the discount code field at checkout. Please note that points are non-refundable.
A friend used my referral link, but the points aren't showing up in my account.
Referral points are activated only when the referred person has made a purchase using your referral link. Please make sure that your friend completed a purchase using the referral link you provided them. Qualifying referred customers must be new customers, and must use their referral discount on an order subtotal valued at $100 or more.
How long do I have to use my points?
You're eligible to use your points up to 1 year after they have been earned, either from the date that a referred friend makes a purchase, or from the date that you earn points for completing actions outlined in the Manage Rewards pop-up on the Account Page.
I forgot to use a discount code, can it still be applied?
Unfortunately, we are not able to apply discount codes to past orders.
I'm interested in working with Quince or promoting Quince products on my platform. How do I get in touch?
We're excited to connect with you! Whether you're looking to partner with us, collaborate on content, or have media-related inquiries, please find the appropriate contact information below, and our team will review your request and get back to you as soon as possible.
Partnerships, Media Inquiries, Content, & Bloggers
For any questions or opportunities related to partnerships, media features, YouTube content collaborations, or if you're a blogger interested in working with us, please reach out to our affiliate team at: [email protected]
Social Influencers & Collaborations
Are you a social media influencer or content creator interested in collaborating with us? We would love to hear from you! For inquiries regarding Instagram, TikTok, ShopMy, or LTK collaboration, please contact: [email protected]
We are always on the lookout for creative partnerships that align with our brand values, so don't hesitate to reach out!
Where can I find help with a gift card?
If you purchased or received a gift card from quince.com, please contact us For all other gift cards, please visit quince.giftcardhelp.com for gift card customer service, T&Cs and FAQs.
What happened to Last Brand?
We changed our name from Last Brand to Quince on June 30, 2020 as part of a site redesign and launch to provide a more elevated shopping experience.
What are your Subscription Terms?
RECURRING SUBSCRIPTION TERMS AND FAQ
Last Updated: 4/8/2026
These Recurring Subscription Terms ("Subscription Terms") govern your enrollment in and use of Quince's recurring subscription program for eligible products. These Subscription Terms supplement and are incorporated into our Terms of Service. In the event of any conflict between these Subscription Terms and the Terms of Service, these Subscription Terms will control with respect to subscription orders.
1. SUBSCRIPTION PROGRAM OVERVIEW
Quince's recurring subscription program allows you to receive automatic deliveries of eligible products at discounted prices according to your selected delivery schedule. When you enroll in a subscription, you authorize us to automatically charge your payment method and fulfill orders on a recurring basis until you cancel.
2. ENROLLMENT AND CONSENT
By enrolling in a subscription, you agree that:
- Your subscription will continue and automatically renew according to your chosen order frequency until you cancel
- We will charge your designated payment method for each subscription order
- You authorize us to process recurring charges without requiring additional authorization for each order
- You have read and accept these Subscription Terms
- You are not required to enroll in a subscription to purchase products from Quince. Subscription enrollment is optional, and all products available via subscription can be purchased on a one-time basis.
3. ELIGIBLE PRODUCTS AND PRICING
Eligible Products. Only products displaying subscription eligibility and pricing on the product detail page may be purchased via subscription. We reserve the right to add or remove products from subscription eligibility at any time.
Subscription Pricing. Subscription prices are displayed as a percentage discount from the regular one-time purchase price. The subscription discount applies after all other automatic discounts and promotions.
Price Protection. If we increase the subscription discount percentage for a product after you have subscribed, your subscription will automatically be updated to receive the higher discount on all future orders. If we decrease the subscription discount percentage, we will notify you before your next shipment.
Price Changes. The base price of subscription products (before subscription discounts) may change at any time. When we send your subscription reminder email 3 days before your next order, we lock in the price shown in that email. If the price decreases between the reminder email and order placement, you will be charged the lower price. If the price increases, you will be charged the price shown in the reminder email.
Price Change Notifications. We will notify you of any price changes in your subscription reminder email.
4. DELIVERY FREQUENCY AND SCHEDULING
Available Frequencies. You may select from the following delivery frequencies:
- Once every 1, 2, 3, 4, 5, or 6 weeks
- Once every 2 or 3 months
Changing Your Delivery Schedule. You may change your next delivery date or delivery frequency at any time through your subscription management page. When you change your delivery frequency, it will not affect your next scheduled order date but will apply to all subsequent orders. When you change your next delivery date, all future deliveries will be rescheduled accordingly based on your selected frequency.
5. PAYMENT AND BILLING
Payment Authorization. By enrolling in a subscription, you authorize us to charge your designated payment method for each subscription order. Each subscription order will be charged when the order ships or as close to shipment as possible.
Payment Methods. Subscriptions may be paid for using credit cards (Visa, MasterCard, American Express, Discover), debit cards, Apple Pay, Google Pay, Amazon Pay, and PayPal. Store credit and gift cards cannot be used as payment methods for subscription orders.
Wallet Cycling and Payment Method Updates. If we are unable to process your subscription order using your designated payment method, you authorize us to attempt to charge another saved payment method in your account.
Payment Failures. If your payment method is declined, we will retry charging your payment method on days 1, 3, and 5 after the initial attempt. We will send you email notifications after each failed attempt with instructions to update your payment method. If payment is not successful after the final retry attempt on day 5, your subscription will be paused. You may reactivate your subscription at any time by updating your payment method.
Hard Declines. For payment declines indicating lost, stolen, closed, or expired cards, we will not retry the payment and will immediately request that you add a new payment method.
Updating Payment Methods. You may update your payment method at any time through your subscription management page. If your payment method will expire within 60 days, we will display a notification prompting you to update your payment information.
6. SUBSCRIPTION DISCOUNT CLAWBACK
Clawback Policy. Subscription discounts are provided as an incentive for ongoing subscription orders. If you cancel your subscription before your second subscription order is placed (meaning you received only the initial discounted order), we will charge you the amount of the subscription discount that was applied to your first order.
Clawback Process. Before you complete a subscription cancellation that triggers a clawback, we will clearly notify you of the clawback amount and obtain your confirmation. The clawback charge will be:
- Allocated to your initial subscription order
- Visible on your order details page
- Processed using one of your saved payment methods, if the same payment method used for your initial order is not available
- Subject to applicable sales tax
Store Credit Clawback. If you received store credit as a subscription incentive and cancel before your second order is placed, we will deduct the store credit from your account. If the store credit has already been used, we will charge your payment method for the value of the used store credit.
7. ORDER FULFILLMENT AND DELIVERY
Subscription Reminders. We will send you a reminder email 3 days before each subscription order is scheduled to ship. This email will include your order details, pricing, and the last date to make changes or cancel.
Product Reservation. We reserve your subscription products 3 days before the scheduled order date to minimize out-of-stock situations.
Order Placement. Each subscription delivery is processed as a separate order with its own order number. If you have multiple subscriptions scheduled for the same day, they will be combined into a single shipment when possible.
Delivery Address. You may update your delivery address at any time through your subscription management page. Address changes will apply to your next scheduled order and all future orders.
Out of Stock. If a subscribed product is temporarily out of stock, we will notify you by email and delay your order until the product is available. Your future subscription orders will be rescheduled based on when the delayed order ships. If a product is permanently discontinued, we will cancel your subscription and notify you by email.
8. MANAGING YOUR SUBSCRIPTION
Subscription Management. You can manage all aspects of your subscription through your account at any time, including:
- Viewing your next order date and pricing
- Changing your delivery frequency
- Rescheduling your next order date
- Updating your quantity
- Changing your payment method or delivery address
- Canceling your subscription
Cancellation. You may cancel your subscription at any time before your next order ships. Cancellations take effect immediately, and you will not be charged for any future orders. If you cancel before your second order is placed, the clawback policy in Section 6 will apply.
Cancellation Deadline. You may cancel or modify your subscription up until your order is placed and shipped. The deadline for making changes to avoid being charged for an upcoming delivery is shown in your subscription reminder email and on your subscription management page.
Changing Quantity. You may change the quantity of products in your subscription at any time. Quantity limits for subscription orders are the same as for regular one-time purchases.
9. RETURNS AND REFUNDS
All subscription orders are subject to our standard Return Policy. Each subscription delivery may be returned independently according to our regular return terms. Returning a subscription order does not automatically cancel your subscription—you must cancel separately if you wish to stop future deliveries.
If we cancel a subscription order after charging your payment method but before shipping, we will provide a full refund.
10. GIFT SUBSCRIPTIONS
If you purchase a subscription as a gift, the gift recipient will receive the initial order with your gift message. Subsequent subscription orders will be fulfilled automatically without additional gift messaging. The gift recipient may manage returns of delivered orders according to our standard return policy but cannot manage or cancel the subscription itself.
11. SUBSCRIPTION LIMITATIONS
Personal Use. Your subscription is personal to you and may not be transferred, assigned, or resold to any third party.
Geographic Restrictions. Subscriptions are currently available only for delivery addresses in the United States.
Payment Method Restrictions. You must maintain a valid payment method on file to continue your subscription. Subscriptions cannot be paid for using store credit or gift cards.
Quantity Limits. Subscription quantity limits are the same as our regular order quantity limits (typically 50 items per order, 12 for wine products where applicable).
12. MODIFICATIONS AND TERMINATION BY QUINCE
Modifications. We reserve the right to modify these Subscription Terms, subscription benefits, discount amounts, eligible products, available frequencies, or any other aspect of the subscription program at any time. Changes will apply to future orders. We will provide notice of material changes by email or through your subscription management page.
Termination by Quince. We may terminate your subscription at any time in our sole discretion. If we terminate your subscription after charging you but before shipping your order, we will provide a full refund for that order. We reserve the right to terminate subscriptions without refund if we determine, in our sole discretion, that your subscription involves fraud, misuse, or violation of these terms.
Service Interruptions. We reserve the right to skip one or more subscription deliveries without notice. You will not be charged for any skipped deliveries.
13. NOTIFICATIONS
You will receive email notifications for:
- Subscription enrollment confirmation
- Upcoming subscription reminders (sent 3 days before each order)
- Order confirmation when each subscription order is placed
- Shipping and delivery updates
- Payment failures and required actions
- Subscription cancellations
- Schedule changes (whether initiated by you or due to out-of-stock situations)
- Price changes
14. CUSTOMER SERVICE
For assistance with your subscription, please contact our customer service team through our Contact Us page. Our customer service team can help you manage your subscription, including cancellations, schedule changes, and payment method updates.
15. GOVERNING LAW
These Subscription Terms are governed by the laws of Delaware and the United States, without regard to conflicts of law principles. Any disputes arising from your subscription will be subject to the exclusive jurisdiction of the state and federal courts in San Francisco, California, and the dispute resolution provisions in our Terms of Service, including the waiver of class actions.
16. ENTIRE AGREEMENT
These Subscription Terms, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Quince regarding subscriptions. Your continued participation in the subscription program after we modify these Subscription Terms constitutes your acceptance of the changes.
Any other questions?
Still need help? You can find more ways to get in touch on our Contact Us page. We’re always happy to assist!
